By keeping clients in touch with advances in technology, professional IT support services are able to help businesses, their employees, partners and customers stay connected in today’s modern workplace, whether staff are working in-office, on-site or remotely.
With technology becoming as crucial as it is in the modern age, the impact of IT systems failing, not working properly or being hacked can be hugely detrimental to a company’s success.
Offering guidance and solutions, IT experts can help an organisation manage the day-to-day operations of its technology, ensuring systems remain stable and optimal, while providing regular updates and insights into security risks.
By providing industry-specific solutions for tracking and monitoring processes, operations and assets, the goal of A-Solutions is to assist customers with their digital transformation journey by offering full-stack products and services.
This provides a wide range of benefits to help any company grow and thrive in a rapidly changing business environment.
The value of utilising IT support services includes up-to-the-minute measurements, flexible and instant decision making, improved efficiency and safety, and preventative maintenance, giving access to highly specialised talent and resources as and when they are needed.
Cybercrime can be crippling for a business. Fraud, phishing, stealing data and resources can cost a company its reputation and can require significant resources to fix.
It can have a massive impact and cyber-attacks can cost companies so much that they go out of business.
Cybercriminals are continually developing more sophisticated viruses and scams, and an organisation’s defences need to be tested, monitored and reconfigured frequently. Professional IT support services can ensure a business is protected against the latest, most sophisticated cyber-attacks to ensure the company is not compromised.
A preventative data privacy solution, A-Solutions utilises BlackFog to put a stop to unauthorised data exfiltration, keeping a company, its employees and its data safe with a one-stop security solution.
- data privacy
- prevention of ransomware and malware
- data exfiltration
- user profiling
As a business grows and attracts more clients and incorporates more systems into its processes, those who own and manage the company need to be confident that all communication is timely and operational.
An IT support team can configure and set up all communication channels to function efficiently and effectively ensuring software and hardware systems don’t crash.
Having support technicians on hand in emergency situations ensures an organisation remains in touch at all times and prevents it from missing important deadlines and losing customers.
With tailored Wi-Fi rollout services including site visits, development of heat maps and solution architecture, A-Solutions performs pre- and post-assessments using sophisticated toolsets, guaranteeing Wi-Fi signals are working at optimal and consistent levels.
- Wireless technology
- Least cost routing (LCR), PABX and voice
- Data management and reporting
- Call centre and support
- Wi-Fi installation
- LAN and WAN solutions
- Ongoing support and maintenance
Data management and storage
Storing and managing data is of the utmost importance for a business.
Relying on professional IT services can ensure all information is stored safely, while access to sensitive data is restricted and sending data is secure, which allows information to be shared appropriately across platforms.
Experts can also help keep a company updated with data protection laws and industry best practices.
Outsourced IT support services can assist a business in examining its IT infrastructure, looking for weak points and inefficiencies.
This allows a company to analyse data and improve its operations, providing superior insights into how an organisation functions and allowing for more informed decision making.
With this information, a business can improve its marketing strategies, reduce operational costs and better understand its customers.
Monitoring and Problem Prevention
Experts can help prevent problems from happening, ensuring systems don’t crash and preventing unnecessary downtime, which can result in a potential loss of data or revenue.
Outsourced services can also offer 24/7 support,, allowing an organisation to resolve any IT issues as quickly and efficiently as possible.
With the benefits that are offered by IT support services, for an organisation to not have a dedicated IT support team is the equivalent of a pipe bursting in your home and not calling a plumber.
It is a crucially important aspect for any business, big or small, and it has become more of a necessity than a luxury. If companies overlook investing in proper support, the reality is that they’re going to pay the price when things go wrong.
At A-Solutions, our services focus as much on customer needs as they do on hardware and software.
With more than 21 years of experience providing industry-leading maintenance and support services, we can customise your hardware and software requirements to suit your business and its budget by building and supporting an innovative, sustainable system to keep any company going in a diverse range of industries.
Our centralised service desk, based in Centurion, serves as the single point of contact for the logging of incidents, status updates and general enquiries.
In addition, our support service offering includes upgrades, site planning, new product rollouts, moves, de-installs as well as the maintenance of products in and out of warranty, on an on-site or carry-in basis.